Unnaceptable!
My coworkers and I placed an online order to be picked up at a specific time. 2:15pm. We have a 30 minute lunch period, so we are consciencious of out time. We arrive at 2:11 and the order had not yet been made well after the designated pick up time. Our oder was not touched until 2:15pm. In my online oder, I specifally asked for extra toppings (cheese/sour cream/rice). Instead I receive LESS than a standard size buritto bowl. My order was made very quickly and without regard to my online instructions. Because it was not made before I got there, I was able to watch the employee disregard my bowl.
I wouldn't say this time of day was insanely busy; yes there were people in line as with most Chipotle locations-the food is very good and the people are more than willing to wait. However, an online order should not be made in such a matter because employees assume that orders made online are not visible to the customer and can just place whatever portions in a bowl, only to have customers see what they pay for long after. Not only were our bowls not to our sitisfaction, no one was apologetic about us having to wait.
Please be more considerate of online orders and the way they are made. This was my first time making an online order and it will probably be my last. Thank You.