Absolutely atrocious company. An issue with a mattress took a month to just send an inspector who wrongly assessed the mattress to be faulty when it was in fact the base. (We didn't know at the time) This caused the store to offer a new custom mattress which we accepted. We were specific in our needs and were assured wholeheartedly that the mattress that was to be built would be as soft and supple as the one we returned.
This was not the case at all. In fact they gave us a mattress that was too high and as firm a firm can be. They took it back and remade it and it returned to us the right height but still as hard as a mattress can get.
They since realized the base of the bed was the noise issue and replaced that but have left my wife with a mattress that disallows her to sleep! And it was an extremely expensive mattress to boot!
They don't care because they are not forced to sleep on it and have refused to fix the issue. Have a problem...guess what you're on your own where Sacktime is concerned. They make huge promises, set huge expectations and deliver on none of them!
The owner's wife Ziva tried to claim our mattress was "super soft" at our home. Just lies to your face ! I slept on the mattress myself and can say it was the worst most sleepless and painful experience for a $4000 mattress.
Stay away! We will file a law suit shortly and consumer complaint.