I rent from Avis once a week for work trips. For the most part I have good experiences with the rentals. I use the preferred service and I have presidents club status. I accidentally took the car in the space next to the one I was assigned which was a vw jetta. When I went to drive out the attendant said I would need to return the car for the assigned vehicle which was a ford fusion. I asked since the cars were the same class - intermediate- could I just keep this one. He told me no I had to return and exchange the cars. It was a hassle and inconvenience. When I got the assigned car it was dirty and smelled like smoke. Take a look at the seats in this car.