This wasn't our usual WH, but we decided to give it a try since we were in the area. I ordered a chicken melt and it appeared to take a long time to prepare. When I asked someone to check on it, a cook came over and asked questions about it, such as did I want onions or the bread toasted or grilled. I order this whenever I go to WH and have never been asked such specifics. I wasn't sure how the bread is usually prepared, so I said I just wanted it however it is usually done. She proceeded to blame the waitress, stating it was her third day. My husband spoke up and said it wasn't a problem with the waitress. It was a simple order of a chicken melt. (I did not ask that anything special be done to it.) The chicken melt did not taste as good as the ones I'm accustomed to getting at WH. No surprise with all the initial questions.
Anyway, when we got our bill, there was a note that the order was taken wrong and and the customer had to wait a long time. This is unfair to R. who'd simply put in for a chicken melt. It is not her fault the cooks did not know how to prepare it. Even if that was the case, it was not necessary to attempt to make her look bad. If they did not understand the order, someone should have come to our table sooner to ask for clarification. Instead, we sat for a long time wondering what could be taking so long.
All in all, the young lady did an outstanding job. She provided good service by bringing our meals as soon as they were ready, refilling our waters, and clearing the plates as they were emptied. We'll be going to our mainstay WH from now on.