I've had my nails done here about 5 times because it's near my home and they accept walk-in's. Each time they did a poor job but I kept going back, giving them the benefit of the doubt. However, the last time I went in I had an appointment for a Gel full set. When I went in to schedule the appointment earlier in the week I requested gel, not acrylic, and I was assured this was not a problem. When I arrived later that week for my appointment, the manager confirmed I wanted gel and reported this to the nail tech next to her who was going to do my nails. However, the nail tech then pulled out the acrylic and was about to start on my nails when I again explained I requested gel.
When the nail tech was done I was shocked at how terrible my nails looked. The gel was packed on so thick that I thought she was joking when she informed me she was done. Not one nail was filed the same length or width and most of my fingers had gel covering well past my nail beds and my cuticles, it was BAD!
Just before paying I asked to speak to the manager. When I showed her my nails I explained I would need to go elsewhere to get them fixed. The owner was very rude, rolled her eyes and said I could make an appointment some time the following week to have them fixed. She then informed me she (the manager) was the only one who knew how to do gel nails and the woman who had done mine had never done gel before. The manager informed me she had instructed the nail tech with NO prior experience to "try her best". The manager then justified the situation by stating the nail tech HAD done her best and it wasn't her fault. I then asked why I was not initially informed of the nail tech's lack of knowledge regarding gel nails at which point I would have decided to either reschedule or wait to have my nails done by the ONE person in the shop who is educated on the gel process. The manager did not answer but instead walked to the register, gave me my total (no discount or apology), then asked how much I would like to leave for a tip!
I would have had better service and better looking nails had I gone to a nail school. I will never go back.