I have been to Dr. Nalbone several times for a strange itch/lump feeling I developed in my upper left neck after giving birth to my son. It was great how he ran some tests including a head and neck CT plus scoped my throat through my nose to try to determine what's wrong. I agree with other posters that he can be somewhat soft spoken however being soft spoken myself I can totally relate! I feel like he does take the time to listen plus smiles however I think the most recent time I went to him back in March 2017 he was either having a bad day or just getting a little tired of me coming to him with there being nothing wrong. He didn't smile as much and seemed somewhat annoyed? However, he does always say if anything gets worse I am always welcome to come back. After that last time though I really want to make sure there is actually a problem before making another appointment with him. I admit I do have some health anxiety/hypochondria from time to time (especially once again after giving birth to my son). Pregnancy takes a lot out of you and it takes awhile to recover! Overall, I would say he is a pretty nice and knowledgeable guy. You would really have to bother him over a span of time for him to get a little annoyed and be somewhat short with you. Like I said, it could have been that he was having an off day! Even my OB who is awesome I see all the time for my pregnancies has an off day here and there. We're all human after all. She is pretty dang awesome overall though and that's what counts!