I can't honestly understand why Teriyaki Madness seems to be more popular than this place. Samurai Sam's is cheaper, faster, and tastes better. They're priced reasonably even with the extra charges ($.25 here and there for white meat chicken instead of dark, brown rice instead of white, etc). If you like TM, you will probably like SS; and I would like to hope you'll like it better.
The staff is above average. They great you politely, take your order, and that's about it; professional and minimal conversation is a nice plus for an introverted soul such as myself who doesn't need customer service chit-chat with every transaction I make. I keep it simple every time: large white meat chicken teriyaki bowl with brown rice and a little bit of both sauces (spicy and regular) has yet to disappoint in any way. For about $8 for a full meal with drink and grilled egg roll you'll leave satisfied.