Bought my car when it was Keith Hawthorne, horrible experience. Have brought it back to Performance for recalls and air conditioner problems under warranty. Every encounter was rude and unsatisfactory. My biggest issue is NO one is there to greet you when you arrive. NO signs telling you where to go. When you walk into service department and all these dudes are sitting in glass cubicles. NO one lifts their head to greet you. NO indication of where to go or who to speak to. If I walked into the sales side, everyone would be all over me BEGGING to help me. On the service side you can't get anyone to even acknowledge your presence.
I have been to several other dealers in town with previous cars and with family and friends. ALL were so attentive and on top of it in the service department. I need tires now. NO WAY I will purchase from Performance, even with a low price guarantee offer.