The first time the owner did my gel nails and they were fine. Second visit I asked for french gel and an express pedicure. I don't think the girl who did my nails knew what she was doing, even in removing my gel polish the owner had to keep prompting her what to do, Couple time she forgot to turn on the UV lights and I had to remind her. I should have figured then that she would not have done the job correctly. When I went to pay, they charged me for a deluxe pedicure and on asking they said they did not realize that I needed and express!!! I had made myself clear when I scheduled the appt and before I started the pedicure that I wanted an express pedicure. How much more could I have explained? It had been only 4 days, when my first nail chipped and I thought I must have done something to chip it, so I did not go to them to fix it. Few days later my second nail chipped and then the third nail started to chip. At this point I went back to them and the owner examined my nails and agreed that it should not have happend. He then asked me who did it and I pointed to the lady who did it and he kept asking me if I was sure, like he could not belive she would have done such a poor job. After I assured him it was her, he said it was my natural nails that were chipping and there was nothing he could do. I asked him that how can it be that all three nails would chip the same way, to which he said he did not know but maybe I should go with acrylics. I told him that the first time when I got my nails done there they lasted close to three weeks and this time not even a week! He had no answer and kept insisting I get acylics. At this point I knew he was convinced that the job was not done right but would not agree to it, and hence wanted me to try acrylics. I said fine I would get that done if he would give me a discount. He said I would have to pay the full amount, because it was not their fault!!! At this point I had had enough and I walked out. What a rip off!!!! I don't think all the techs are licensed. The first time you go they are so nice to you and they keep saying they are the best around, because they need your business. But try going there when you are not happy with their job and see what results you get!!!!