Have been looking for a landscape company that is reliable and does good work, I actually called off a business card not from Yelp. I called AZ Landsape Co. and Dave picked up the phone, was spot on his game, sounded very knowledgeable so heck yeah I scheduled an appointment.
Dave showed up for the scheduled estimate, late but not a terribly big deal as he did call before hand (only 20 minutes or so). He gave me a reasonable quote not the lowest not the highest I have gotten for this yard. Done deal, now he was going to do this when my wife and I were out of town. We agreed that he would show up with his crew Monday morning and I would have a check for them waiting outside. Tuesday afternoon we come home, no work preformed.
I left it alone and figured just another landscaping company that blew me off....
I then went on Yelp to find anyone who would come up to where I live in Cave Creek and I started calling people, on the third company, to my surprise I called Daves place and he answered my call! He actually said , "hey didn't we talk two weeks ago" I said yeah , wow that was your company, what happened you guys never showed up? Dave went on to explain it was a misunderstanding, he thought I was going to call him back and confirm the appointment. Ok I say to myself that is fair, I asked Dave then will he come do the yard for the same quote same deal. He said yeah, thats perfect. We schedule Dave to come back out and do his work the next week when he had a time available.
Day comes....no Dave, no crew. I call Dave no answer this is on a Thursday he was scheduled for Wednesday.
Here is my call schedule to Dave and Heather (that is the other number on their business card.
Wednesday: No Show
Thursday: Phone call left message with Dave asking what happened
Friday: Phone call to Dave Left message, same content as Thursday's message
Saturday: Cal Dave left message this time stating I hope to hear from him. Also called Heather- just to see if she would pick up- no answer
I skip Monday on the call schedule
Tuesday: Call leave a message that said the following, Dave I am still interested in having my yard work finished, I am at a loss of words why as a business owner you have chosen to blatantly not return my phone calls. I can understand getting behind or dropping the ball but to just not even bother to exert the least bit of energy for a brand new customer, especially one that has been so patient and understanding, has me baffled. Please call me back if you would still like the opportunity.
Never received a call, I did call on another number a couple of days ago just to check they weren't out of business or anything negative that would justify that level of service by the business owner and sure enough, Dave answered the call ready to schedule some new business, I didn't bother to tell him it was me calling, I just said I had dialed the wrong number. What a shame....