I live nearby and frequent the Bell Road location pretty often (about 1-2 per month). Usually, the experience is awesome. And while this place would usually be deserving of 5 stars, I'm only giving it two because of my last two visits. Both on Mondays and complete disappointment with the service.
A few weeks ago, it took over 15 minutes for the server to get to our table. Waters came 10 minutes later and for only half the table. Ordering was nearly impossible and I was half-tempted to walk my sushi order to the sushi bar myself. I walked over to a cart outside and helped myself to napkins and chopsticks for the table.
Tonight was a similar experience. No server for a long time, and our appetizer came after our food. No apologies, no "let me take this back for you", just matter of factly dropped it off, and it was cold too. (Supposed to be hot).
So, what could be a five star place is really suffering on the waitstaff side of things - and it's not improving. I don't think I will be back.
Disappointed.