Regardless of the reviews that I found on Yelp this was my only option so I came in to the guess factory store after I had purchased a jacket and Barstow I came here to exchange it and a nice lady was at the door greeted me I asked about an exchange for a smaller size I have the receipt and tags I didn't get her name but she was very nice blonde I think she may have been the manager because she came to put in the code when I was exchanging it at the front desk .she went and brought me out a smaller size that I needed and I was out the door in no time :)thank you