Normally I'm not one to do these kinds of reviews, but today my experience here was less than subpar. Working in a food and beverage place myself, I get it. I get how much it sucks. But finding a large chunk of frozen acai (? Ice cube??) in my bowl was just plain laziness. How do you even miss something that big unless you don't care? My friends also found chunks in their bowls too. The customer service when I came in made me feel very unwelcome, which I can brush off, but transferring it to the quality of your drinks and food is unacceptable. Bye nektar.