Place was clean and the menu looked good. Came here based on a recommendation.
We got there at 11:30am and was seated promptly (table of 5). It took our server about 10 mins to take our drink order. She played the game of trying to remember what we ordered by memory and circled back to ask us what we ordered again. Please just write it down.
When drinks arrived, the coffee was accompanied by those little milk cups. When one was opened and poured out, it was chunky and curdled. We asked the server and she said "ewww that creeps me out!". We didn't even know what to say to that. She brought a second batch of milk cups and the same thing (we also noticed they weren't cold). After that, she finally brought some fresh, cold milk.
Another 20 mins goes by and she came back to say "has anyone taken your order?" We responded with a "No" and looked at each other in awe. She's the one servicing our table - shouldn't she know?! She then played the game of trying to remember our orders by memory and then circled back later to try and confirm. Please just write it down. There's no shame in that.
When our food arrived it was overall good and tasty. Only complaint was that the poutine was extremely salty, almost inedible. By that time we didn't have any more energy to complain again.
Getting the bill was also an exercise of patience as it took almost another 15 mins to get it and pay with the terminal.