I am such a fan of Chef Marc's Parma Deli, that maybe my expectations were too high. First of all, everyone working here was so pleasant and helpful, which is nice for first timers who don't know how to navigate what is essentially a self service place. I share the criticism of some other reviewers that the pizza crust was soggy. We did eat some of our delicious chopped salad first, so maybe that's the problem? The pizza comes out of the oven so quickly that we just weren't ready for it, and it sat on the table for a few minutes. To avoid this, you may want to skip a salad course, or maybe ask them to delay baking your pizza? The pizza was good enough that I will take my own advice, and try again.