$125 for a 5 minute estimate? Refusing to accept a clearly offered Yelp Deal? No written guarantee? Showing up 3 hours late?
Had this company out to perform some repairs on my solar system after the freeze got to the pipes. Showed up 3 hours late without any explanation or apology. I was told that this would be a free estimate on the phone by a guy named John. I liked the price and planned on purchasing the Yelp Deal after the work was completed because I honestly did not trust this company to even show up.
The guy that gave me the estimate was the one that showed up to do the work. He was fantastic and quick. The total price came out to $340, however, there is no written guarantee on the receipt. Problem arose when I asked about the Yelp Deal, with the service tech not having any idea that such a deal even existed.
The real problems occurred when calling John. He was unwilling to even discuss the Yelp Deal, saying that we should have told him ahead of time. Fair enough, but I would have gotten other quotes, had I known this. The Yelp Deal only has one stipulation, being that I must be a first time customer. John refused to reduce the price since the Deal was only featured on "Basic Servicing". This is not shown anywhere in the small print. After explaining that I would have used a different company, he told me that the "Free Estimate" would have cost me $125, and that HIS company is the only one able to do this work