Awful. READ THESE REVIEWS. They do make a lot of empty promises. I have been waiting for my termite inspection report for over a week. I called four times, and each time they promised I'd have it by "the end of the day." Still have yet to receive it. No one can tell me what's going on. Have spent a long time on hold and have waited hours for phone calls to be returned that never were. Please avoid this company at all costs.