We are buying a home in Chandler, AZ, and asked this company to meet us at the house to give us individual quotes on some changes we want. The 'craftsman' came and for over an hour we went through want we needed to get done, ex: remove cabinet over stove and install tile back splash and vented hood, replace window with a door to backyard, remove a block construction island from backyard, pour an 8' x 10' concrete pad for an above ground spa, replace carpet with hardwood flooring. The individual measured and took copious notes - about 6 pages worth.
We then waited for over two weeks for a quote. We allowed for one week without response, then started calling, we were told the quote was being typed, then it was been reviewed, then that there was an item that needed further clarification, we asked to leave that item out.
We got a call 19 days later only to be told they would pass on the job because it was out of their scope because it was one major job and they would refer us out to another company. We do not understand how the smaller individual jobs described above were out of their scope. When we made the appointment they asked for a brief explanation of the work required and they confirmed it was the type of work they do.
This is all very frustrating and disappointing, we are from out of state, and when we met them it was a small window of opportunity given that we had traveled for the home inspection.
I had researched contractors and Handyman Connection appeared to have a good reputation. Now that i see what other Yelpers have to say, I was misguided.