I bought the phone from this store...after having an issue with not being able to text, I drove up there. Between the time of day and construction, it took me close to an hour. Then I waited for like 5 minutes (not bad), the kid, who was taking care of someone else, asked if I had a question. Yes, Why cant I text??? His answer was "well, we're not techs here so you have to go to Ridgepark Square".. Seriously???? Thank God, I went over to Best Buy. THE AT&T GUY HELPED ME! 4 minutes later, I'm up and running... To think, I would have drove another 45 minutes for someone to hit 3 buttons, clear out whatever and have it fixed. I would have been even more ticked off.
So, the moral of the story is this....don't waste your time going to the Sprint store. Just go to Best Buy.