I love Harvest Market. I lived in Champaign, IL for work for a few months and this place reminded me of Whole Foods. I would have given the place five stars had it not been for an issue that I had that was never resolved. It was never about the money, but the principle. I would come to this store literally almost everyday for food from the deli or just to get small items as I lived by myself and did not stock stuff. I figure it was a way to get out of the house.
One day I told my friend that this place is the best super market in town. We went to the deli and got two fried chicken plates. I was eating at the Farmhouse restaurant daily. This order that I am referring to is specifically in regard to the deli. The cashier or person working that day was completely lost. I had to tell her that corn bread comes with the meal plate. The food was cold and the person that was working said it was because I came at closing. I ended up getting sick from the food. I should have known better not to eat it.
Long story short I complained to the manager via email. Eventually the manager called me back, and left me a voice mail. I called back and was told I would get a refund for $16.47 cents, for what I paid. I than noticed I never got a refund and they said the manager changed and that the new manager would call me back. I talked to the new manager and he stated he was new and that he would get to the bottom of this and call me back. I never got a call back. I was going into Harvest Market every single day when I was in town and planned on going everyday when I go back.
This place would get five stars if it was not for the mix up. I understand the situation and can kind of see how they could have forgot, but I am not going to keep calling. Its the job of every business to try to keep every customer happy. If they have a charity organization, I would like them to donate the $16.47 to charity.