Been going here for years, especially during the half price shakes promotions they do every year. Got large strawberry, caramel, and hot fudge Friday night March 31, 2018 at around 9pm. It was packed so they were a little slower than usual, and a guy got pulled over by the cops and was even forced to put his hands on the hood of his truck so I'm sure the workers were busy looking at that going down. We froze the shakes for Easter Sunday the next day. Come to find out there was no caramel in the large caramel shake. After church went back to Sonic with the receipt and cup to show there was no caramel residue at all at around 4:30pm but the young lady said the manager said it had to be the same day for them to give us a new shake or whatever. I think that's b.s. because they were really slow in filling out our order because of gawking at the guy with his hands on the hood of his truck because of the cops. We've been there when it was packed before and it wasn't as slow as it was Friday night, all because the employees were looking at that traffic stop, and we never had an order messed up especially the shakes, so the workers were obviously preoccupied with the cops investigating that pick up truck driver to put caramel in the shake. So we get stiffed on the caramel shake and now the time and gas to go back to the location because they wouldn't rectify the situation. Been going here for years so much that workers would know what we would be ordering and I don't know if we will go to any other Sonics anymore but we will definitely not go to this one anymore.