I would not recommend this place at all
I have a Hoover carpet cleaner that was making a horrible noise. I called Hoover customer support and they gave me *Oreck Vacuums* phone number to take my vacuum for repair and to check if the warranty was still active.
So I get to the store (may 21st), and I was told that it would probably take 2 weeks before my carper cleaner is ready , it didn't seem that bad , they said they needed time to check the warranty and order the parts.
3 weeks go by (june 11th) and no phone call or nothing. I called and I was told that they had ordered the pieces for repair and that they would call me as soon as it was ready.
Almost another 3 weeks go by(June 28th ) and no phone call, nothing. They tell me that they just got the vacuum motor," the mail just dropped the package a few minutes ago"" I'll have one of our techs install and it should be ready by tomorrow (June 29th ), I told them that I was not going to pick it up until the weekend, but I was glad it was almost ready.
Saturday came (July 2nd), I called before I headed over there since it's like 25 minutes away, just to make sure it was ready, maybe they were still working on it. I get a "tech" on the phone and he explains that they sent the wrong motor but that that wasn't the problem, that they could still use that motor anyways since it was the same size and everything. The problem now is that " I just opened the carpet cleaner and everything looks rusty, motor, screws, pipes. Everything is rusty." Why didn't you open the carpet cleaner since the beginning, on the first few days? Why did you wait a month and a half .?
So you mean you ordered a Motor for my Carper cleaner without first opening it to make sure what the problem was? Why did you assume it was the motor to begging with? Did you go by the noise it was making?
I wasted over a month and a half waiting for my machine to be fix and they didn't even open it until the last day. But they did order a motor. Ok
ohhh. and to repair everything they want $244.00 .
I can go get a new one for $144.00.