I moved into a new place and not that I had seen any bugs but I knew I didn't want to see any.. ever. And here in Vegas cockroaches are everywhere, a true fear of mine! So I called a few places and I decided to go with them, they had a good deal, very affordable, and the lady I spoke w on the phone was very nice and basically said if I wanted to contact threw just txt it was fine. I'm not sure if there are multiple guys that go out to spray for this company, but I always have Edwin come to my place and he is always so professional and sweet! Always reminds me to lock the door. :) I'm happy to say have not seen one bug of any kind!!