First of all I would have rated this a 0 star but you have to choose at least 1! These people in the customer service department do not have their act together, they took out 2 payments on my account and the only way for them to refund you is by paper check! The manager called me back and said that a check was issued out on the day we spoke and I called back next week and they said it was issued out a week later then what I was told by the manager. I don't recommend conns for their customer service department and taking people's money is all they care about for their poor excuse for a business!