I have been going to Lifetime for 3 years. I've belonged to many gyms over the past 20 years, and this one is by far the best! Everything from the complimentary towels, outstanding childcare center (my children have special needs, and the staff has been VERY accommodating!), a top notch fitness director and fitness classes, excellent (and plentiful) equipment, clean, clean, clean facilities and a luxurious locker room. Not to mention the gazillion programs that they have for children - from swim lessons to summer camps to sports classes, art classes, even kids yoga! It has made summer time and school breaks much less painful! It is very convenient to have the Life Spa (with everything from haircuts, massages, pedicures or facials) and Life Cafe inside the fitness center. The spa can be pricey, but you can use the gym's childcare while getting a facial or pedicure, so that is a big plus. Every fitness center is going to have the occasional problem with phone messages or staff, but the problems here have been very minimal and pale in comparison to the outstanding amenities. I wouldn't dream of looking at another fitness center - I don't think that any other place could even start to compare to Lifetime Fitness!