We had a business group here in their VIP room for a sales promotion payout...the place itself it extremely impressive and food is delicious and that was about it.
The service was horrible, the amount of food was lackluster at best - the servers kept putting all the food at the tables by the bowling lanes and the people not bowling basically went hungry. When I brought this up to one of the servers he was very resistant to bringing out more food, even to the point of 'checking' to see if he could - when we booked we were promised continuous food.
The servers were not amazing and the bartender even worse. We had purchased drink tickets and also had opened up a tab at the bar, the bartender told our guests no drink tickets were required and basically ran up our tab at the bar. We had also purchased punches for the garage tickets to provide free parking for our guests, a good chunk of our guests ended up paying for their own parking. The bowling was a bit confusing over all and the guest check-in was not well run. It felt like everything could have been much more streamlined for the amount of money we spent.
The worse part - their event coordinator asked how the event was and I responded honestly, I never received any response, apology, NOTHING! WOW, don't think we will ever fork out that amount of money for our guests to leave hungry and underwhelmed again.