Um, WOW.
So I called in an order for pizza tonight. Then I called back to change my order. When I arrived I first found that they either misunderstood my attempt to change the order or forgot to communicate the change - no problem, they fixed it right away and it was no extra time, charge, or hassle.
As I left the store I double checked one pizza because it was a special order due to dietary restrictions (no cheese). Unfortunately, the pizza had cheese, but no sauce. I doubled checked the receipt and found that the receipt said "No Sauce" rather than "No Cheese". Big sigh, because I absolutely despise having to send food back. I told the woman at the counter and she quickly got a manager who very politely apologized and quickly offerred to remake the pizza. The pizza was remade promptly and correctly.
THEN the most AMAZING thing happened. When the pizza was ready the manager asked if I would like to take the mistake pizza home with me - sure! He also told me he gave me an extra order of breadsticks for the trouble. Um, WOW.
Here's the thing - Special orders can be tricky. With my dietary choices it isn't uncommon for restaurants to make an error or two when preparing my dishes, but it is super, super rare for a staff to go so very out of their way to ensure that the order is completed to my liking and that I am compensated for the extra hassle.
I am SO impressed by the staff and management at this restaurant!!
P.S. The pizza was delicious :)