My family and I love Einstein Bagels. We have been going to the arrowhead location forever and love it. When we found out they were opening a location in Surprise we were thrilled since we live in Surprise. Unfortunately the store employees are extremely unorganized. They are always out of everything and they never ever have gotten our order right. We hoped they would get better in time but in fact they have gotten worse. The desperately need a strong manager to run things. We will be going back to the arrowhead location.