Started going here in February 2014. I have 5 tattoos from here and had no problems with the first 4. Everything went down hill yesterday when I contacted them via email concerning the 5th tattoo that I got in May of this year. It still looked really bruised around it, so I wanted to ask if this was an ink reaction or something that could be fixed. Their first response simply stated they could see nothing wrong with the pic I sent them and it looked fine. I responded that something was definitely off about it. That is when I received the response that "this ends the tattoo relationship" and they wished me good luck on my future endeavors. I take that to mean they no longer want my business and I can take my concerns to someone else to fix. That is really sad, and not how you run a proper business. I suggest really doing your research so that you find the best possible tattoo artist, because this is permanent. I have no problems with the other tattoos, and give them 5 stars on the work. It drops to 2 stars yesterday for the negative attitude and nasty email response.