I first have to start with saying I just moved to Las Vegas from Arizona and was apprehensive to come here because I only go to one nail tech. I should have went with my gut.
Polished is like a little factory, and for as many people working in there--- I should not be sweating or hot while inside your establishment. But thats not the kicker... I was bounced into two separate techs chairs because no one wanted to file off a clear coat of gel overlay and the loose powder underneath. The second nail tech filed off the clear gel, leaving the glitter, to say she would put acrylic over that, followed by a polish color. UHM WHAT?
I asked her to put a coat of clear gel back on my nails and walked to the reception desk. I spoke with a very nice gentleman who walked over to tell the owner about the situation. Rather than her asking me to come over and explain, better yet ASK TO SEE MY NAILS to assess from a professional opinion--- she proceeded to curse saying "well is it on there fucking thick, its gonna cost extra," and multiple eyerolls, they were going to sit me in yet another persons chair. I politely declined and left the establishment.
I will not be back. Customer service from the manager could have completely saved this experience, especially since she walked right past me while sitting in the first techs chair. I guess when you have 20 people working in your establishment at a time, you could care less about the one person who drove nearly an hour to get to your establishment and give your business money. I am giving one star only for the gentleman who tried to help multiple times.
Very unpolished experience.