I've been to this spa twice now. Both times had a few annoyances, but overall I still like it and would recommend it to anyone.
The first time, I made an appointment, and asked the woman on the phone if there's anything I should know/do before coming, she said no, just some paperwork. I didn't know until afterwards they have a steam room you can use. When I arrived, and filled out my paperwork, the lady at the counter asked if I had been there before, I hadn't. She took me back to the change room, told me I could change there, and to go to the lounge when I was ready, and walked away. Where was the lounge? I'd never been there before, and didn't know where anything was, I also didn't know there was water and tea available for guests.
Once I was actually in for my massage, it was amazing! One of the best I've ever had. Which is why I give it 4 stars