I arrived a bit earlier than their opening time of 11am (about 5minutes too soon), and figured I would wait until they opened because I needed a new flat iron. I peeked through the front window because the flat irons were on a display facing the window so I figured I'd window browse until they opened. At 11:03 the brunette "manager" (she was pretty young) started unlocking the doors for the employee who had just arrived, smoking a cigarette on her way in the door. Then the same manager opened up the gates on the windows and walked away. I tried to make eye contact with her because it appeared that the gate opening signalled they were open and I wanted the go-ahead to enter but she refused to look at me. So finally I just opened the door and asked "are you open now?" very politely. The manager snipped "Yes, we don't open earlier than 11. Those are the hours!" with a frown and a white-trash attitude. I said "okay thats fine... I just wasn't sure if you were opening the gates because it was officially open or not.. wow."
Now, I know how irritating the "waiting at the window" customer can be so I tried my best not to be that person - but was not greeted, was treated rudely and received a nasty "welcome" by the angry-at-life manager.
Then the employee girl and manager started talking together about going out to clubs, about how they were 30 dollars short on the till the day before because they counted it too fast the night before because they wanted to "get out of here and go out!" and other inappropriate conversation. The employee did her best to be polite and helpful, but it was clear she had never been trained on proper customer service (probably because her manager is so awful).
I ended up buying the flat iron thanks to the help of the employee. At one point another customer tried to pay with a credit card, but the employee had to wait for the manager to get off the phone so she could use the dial-up to swipe the card. When the employee asked the manager to end the conversation so she could help the customer the manager yelled "No just wait!" from the back of the store. I was shocked!
Today is a Sunday so I don't know if this is the regular manager, but this relatively young brownhaired woman was like a bad joke. I won't be returning again, even if this styling iron fries up tomorrow! Not worth it!