This is a ZERO STAR review. I wish that I would have read the reviews prior to spending $4,000+ at this store. Within the first week of riding my spin bike at home, I experienced problems. I called Durst and explained the issues that I was experiencing and what I had done to resolve the issues, and the guy on the phone suggested that I contact the manufacturer. I spoke with the manufacturer numerous times, I read the manuals and researched online, all to no avail. Finally, the manufacturer sent me back to Durst. I called a week ago and spoke with the manager (Dan) who said he would call me back. He didn't. I called again two days ago and Dan was not available and didn't return my call. I called back today and spoke with Jared Durst. Aside from being rude and not listening to what I had to say, he refused to take the bike back. I told him that I am an experienced spinner and I am completely unsatisfied with the bike. It does not ride well, is extremely uncomfortable and the computers and controls do not work. He could care less. Jared offered to pick up the bike and take a look at it...but he will not efund my money. This establishment is terrible! There is no way to know how a bike is going to perform by spinning in a retail store for 3 minutes. When I purchased this bike, I was told that if I didn't like it, just let them know! Durst just lost the sale of an entire home gym that we will be equipping next Spring. Next stop...BBB, local news, etc.