My first visit to the Edgewater Spa was over a year ago. My visit wasn't right then and seems nothing has changed now despite assurances that my feedback was valuable. Despite the beautiful appointments and great location, this spa lacks polish and a guest-centered ethos.
* The waiting area is unfortunately situated between the front desk, salon and nail areas. As such, you are likely to hear ambient noise and other conversations while waiting. One conversation I overheard was a spa employee offering champagne and mimosas to a pair of female guests seated nearby. The same was not offered to me.
* Due to staff oversight, I was not given a clipboard to fill out prior to my service. This resulted in my service provider taking time out of my service to walk through it with me. Coupled with the fact that my provider was late, I received a 75 minute massage for the price of a 90 minute massage.
* When I attempted to settle my bill before leaving the spa, I was informed that it "appeared as though by bill had been closed out and I had already paid." A similar situation occurred last time when I was under-charged for my service. When I went back to notify them that I was undercharged, their response was "we would have noticed that eventually and just charged your card for the correct amount." If it wasn't bad enough that they openly admit these shady practices, the manager made excuses for the employee who charged my card without authorization.
* Finally, the spa provides 3-hour parking validation for guests. I parked for 5 hours. Instead of being charged $6, I was charged $9 upon exiting the ramp. I communicated this to the manager, who at first ignored my question then, when pressed, responded with incorrect information about their parking rates.
If you're looking for peaceful relaxation with 5-star service, I do not recommend the Edgewater Spa. If you want to pay through the nose for a mediocre experience, give the Edgewater a try.