JR came over on Friday afternoon at 3 after me calling him at 2. He explained the whole process of complete replacement of furnace and AC units. I hesitated based on cost of other companies, but when it came to running the prices he beat the competition by over 1000. dollars for a complete system and also offered free financing for 36 months vs. 7% by others. I relented and signed the papers. First appointment ? The next day at 8 a.m. The guys were here at 7:55 and got started by 8. By noon they were finished, packed up, cleaned up and gone. It was as if they were never here. I cannot tell you all how great this experience was. The new units work perfectly. When they pulled out the old furnace it looked like it went through a war. For service and responsibility if all companies worked like this... The people at Elite were perfect.