Waited 10 min and not even a greeting of we'll be right with you or an acknowledgement of my existence. One employee was even emptying garbage and doing things other than helping customers and walked by me. What happened Tempe store? You used to be very focused on your customers. Unfortunately for you I have a big mouth when it comes to customer service and I am a part of a big circle of runners. I hope it was just an off night for you. There are plenty of other running stores to choose from. Customer service should be a focus. 10% VIP not worth it. Go to Fleet Feet, Irun or Sole Sports. You'll be better taken care of.