Almost every time we come here they either mess up the order or they take forever.
Case in point: Today, I came through the drive-thru. Ordered 3 tackle boxes and a 4 pc combo. I paid and was asked to pull up front because the shrimp took a little longer. I was told 4 mins.
I waited 20 mins and finally sent my daughter in. The girl who was cooking said she was just getting to it. My daughter came out and told me the dining room had about 5 tables occupied. I called twice to speak to a manager. No answer.
Pulled back around to the drive-thru window (no line). Spoke to a kid dressed as the manager but who claimed to only be training. Another employee came running to the window with my order and an attitude saying that it was done. My receipt was timestamped for 3:13pm and they weren't even busy. Clock in my car is reading 3:43. I'm getting my order exactly 30 mins later.
I tell them a discount needs to be applied. "Manager in training" can't do this and runs back to ask permission from someone named Bianca who tells him no, all he can offer is a large drink or a free side. I don't want more food, i want this inconvenience corrected!!
I ask for the district manager's name and number. He writes it down for me and i leave. I call. The number is disconnected. I call the store back and someone picks up and immediately hangs up without saying a word.
This location is ran by a bunch of rude little kids that dont know what theyre doing. BTW when i got home...our order was wrong. Smdh absolutely ridiculous.