The food court here on the second floor is still solid and staff is usually hardworking and friendly. However I am lowering my rating due to the produce downstairs. The freshness of their produce leaves a lot to be desired. Considering the relatively high price I am definitely not happy to see rotten vegetables (specifically carrots) on the shelves and I have purchased grapes and other fruit that were not as sweet as at Loblaws or went bad pretty quick.
I recommend getting their prepackaged food here, not produce since the quality really disappoints.
A note: last time I was with a friend at the food court, my friend happened to need the bathroom so he went up and asked the cashier; however the cashier advised there was no bathroom available. I guess they don't open their bathroom to the customers anymore like Jennifer K mentioned.