Randy and Marc showed up on time and were friendly, helpful, and very professional. They found simple solutions that 2 other plumbers hadn't found and wanted to charge us a ton of money to fix. One was the recirculating pump, which wasn't working. These guys figured that it wasn't plugged in! (It still needed work, but....) We also had no cold water in the master shower. A previous plumber told us it was a cartridge that was hard to get to, and would cost $1000. Randy handed me a rubber piece and said "someone put this rubber piece on backyards and it blocked your cold water intake." I'm 63 years old. This was the best plumbing experience I've ever had!