I completely echo the review of Paul J in every way: limited customer service, no website, no online bill pay option, bill arrives in the form of an easy-to-miss postcard, and if you do miss it, they simply do not pick up your trash the following week, with no notice or courtesy call. The one time I called and left a message to order yard waste stickers, the stickers were not added to our bill and never arrived.
I am giving them 2 stars rather than 1, because the actual workers hired for the company always arrived on time on the days the trash was to be picked up and left the cans in an orderly fashion without any mess. I assume the issue is with management, and not with the workers, but plan to switch to a different company just the same.