Every time I try to give this place another chance, I just get disappointed again. This morning I bought a reusable coffee cup (one of the cups from capitolcups), and I assumed they washed the cup before putting my coffee in. That turned out to be a big assumption. While on my way to work, I noticed that the lid had dust, grime and a spiderweb on it. The service at this location is hit or miss, sometimes great, sometime horrendous (unlike the other locations).