I eat here all of the time. it is a great place to eat. The staff are always friendly and the food comes out great. Today however is different. I had to repeat myself literally 4 times to the cashier whose name is River what I wanted. I am a bit upset because even after repeating myself those 4 times, my order was not complete. So I told him 2 more times once at the register I wanted the Large Smash fries. Now I am sitting here waiting for my order which is 12 minutes. Today was the worse service I ever received here. I gave the 5 star rating because of my previous experiences. But if I did this today you would have received 1 star if I was a new customer. Train your people better.