The Animal Clinic is a really great pet hospital and I've had nothing but good experiences here. My boyfriend and I had adopted two kittens after moving downtown and decided that The Animal Clinic would be the best place to take them.
On our first visit, they did all the preliminary checkups, did the vaccinations that we approved and didn't push anything that we were not comfortable with (we did not want all of the vaccinations because we live in a small apartment and they would not ever be getting the chance to go outside or interact with other unvaccinated animals), they even charged us for only one stool sample instead of two though we do have two cats. Our vet was even good natured enough to laugh and wasn't the least bit upset when our more curious kitten unplugged his keyboard, and stomped around his computer area.
We had both kittens spayed/neutered here. They were scheduled to get spayed/neutered at the same time, but when the bloodwork came through, we found out that our female cat had a liver problem. They immediately called us, to let us know that they would be continuing with our male cat's neutering and allowed us to ask any questions. Being that these are our first pets, both my partner and I were on the phone asking questions several times before even going back to pick them up. When we did go back to the office to pick up the kittens, we found out that they had put our female cat in the cage with our male cat so that he would have company and wouldn't be upset while he was recovering. They also fed our female cat as she hadn't eating since the day before (fasting for surgery). The vet sat with us for 45 minutes, answering every question we had and showing us how to pill our female cat.
When it came time to have our female cat spayed, we weren't charged for her blood test (it was a follow up to assure that her medication had worked). She did accidentally get her ear clipped during sugery as she is extremely fussy and refused to wear her body sock, but when we picked her up, we got apologies from every one of the staff.
Overall, as a young couple with two new cats, we had a lot of questions, all which were answered in full detail. The vets and technicians are very very kind and patient.