Seeing as I have received an outburst of angry compliments regarding my initial review (some from very suspect Yelp accounts... I mean come on, at least show yourself and post a photo of your face if you're going to send personal attacks at me) ...
I will follow up, to say that the owners have contacted me directly to resolve the situation. I am rating them solely on that interaction, which was professional, and fair. I give them kudos for trying to assess things, and we have come to amends! Thanks so much! It shows that you truly care about your business and clientele.
So to whoever commented me, please stop with the anonymous hatred. Yelp is for honest opinions!