I would have normally liked to give this place a five star and for some of the people there I would independently.
Look out for the new manager Hadar, she can talk at you, note your account and policy you right out of there. The problem is mostly with all the policy especially for the plan to bring a friend along. You have to sign in the sheet every time and have a drivers license with you. Save the hassle and just join up each person to avoid the cumbersome hassles at the front desk.
Otherwise they have lots of cardio and machine based workout equipment and keep it up very well. Too bad they don't find more importance with treating members with more importance and find better solutions...guess that's why BBB rating is an F... too bad its a great concept gym.