I went to this location as they were in my network providers and conveniently located in a shopping center I frequent - their cross streets are Eastern & St. Rose. Upon entering I was greeted by one of their sales associates and I found throughout my hour in the store every customer would be greeted warmly and asked how they can be assisted. I was directed to the reception desk for the doctor and promptly checked in and given forms. Within 10 minutes I was brought in for my annual eye exam. Each step of the exam went smoothly and I never waited longer than 10 minutes for either the doctor or tech - the hour went by fast.
Having insurance I was clearly explained how I could use my benefits and given their opinion how I should use it based on my needs i.e. use my credit towards contacts vs a new pair of eye glasses. I was never explained this before so other stores would just get my money out of pocket and I would never know about my benefits and how to maximize it! Really nice to be able to trust their services at this store. Will be coming back for my new frames in a couple months.
My appointment was on a Monday morning - not sure if this is a peak time but when I was there business picked up to about 10-15 customers in the store and everyone was being taken care of in a timely manner! I also saw a little girl about 6-7 years old getting an exam and was crying and seemed scared - everyone was patient with her and coaching her through it. Parents seemed at ease and the staff is very friendly! Highly recommended!