I was treated really well initially, but two issues exist here. First, they will raise your rates aggressively each year. I have no problem with a modest increase here or there to cover the cost of doing business. However, PS chooses to do it arbitrarily on an annual basis. Now I am paying more than I would for a larger unit at this facility. This is simply GOUGING.
I use this place for business storage and have, or as of now, had no plans to move. I have left several messages for the District Manager requesting a consistent rate in return for a guarantee to occupy the unit for several years. My calls have gone unanswered.
That is the second issue. Lack of professionalism. In addition to not returning calls, my CC on file was compromised a while back (not by PS) then monthly rent came due. PS slapped with me a hefty late fee and locked me out of my unit. I went in within 24 hours of this occurring to rectify the situation. I explained what happened, yet they refused to waive the late fee. I stood my ground and told them I'm not paying the fee or I would vacate the unit. Finally, after 20 minutes of arguing, a manger stepped in waived the late charges. I am an honest business person and that is why I was there in person making good on a situation that was out of my control. I did not appreciate being treated like this.
I will vacate if PS does not agree to a reasonable rate. I would not rent here again.