I love their Juicy Lucy burger, but at this location they seem to struggle to get the temperature right. I order my burgers medium well. The last two times I have been here, half my burger is perfect and the other half is very undercooked. I'm not a fan of their chips. And I think it's a little ridiculous that they have a $3 charge for substituting a side (for example, if you would rather have french fries instead of chips). They also have an extra charge to add a sauce to your burger. It ends up become a pricy meal for a burger!