Honestly, the decor is great, the food is ok, but the staff and service are the worst! I don't know where they hire the people that work there, but I am so over how we are treated everytime we walk in the door.
As residents of the Metropolitan, you would think they would at least remember that we lived upstairs, but after a year and a half, nothing. They are rude, unprofessional, and completely unaware.
We have tried to give them several chances and tonight was our last. We called in to order food for "pick up" and they told us it would take 40 min before our food would be ready. We waited upstairs, in our home, for 40 min, walked downstairs to grab our food, and the bartender says, "wow, I thought I would be getting a free dinner tonight because I didn't think you guys were coming!". I then told him, we were told to come in 40 min, and he backtracked by saying, "oh yea, it has been really busy tonight, it probably did take about 40 min". No it didn't because our food was cold and had clearly been sitting there for a while.
Then he tells us, if he were us, he would have came a bit earlier to grab drinks while we waited for our food. If we wanted to do that, we would have. We just wanted to order a quick meal to take back up to our place...we definitely did not need him to tell us, "what we should have done".
Almost all of the residents feel the same about Vivace, so I doubt any of their business comes from us, which reflects poor management.
I don't even have the time to get into everything else they have done to piss us off in the past year. My $$ and business will continue to go to Dressler's and Pisces where they treat the locals like family. Take a hint Vivace.