If ii could give them no stars, I totally would. But since I can't, one star it is. I had my dogs groomed here a week ago after a friend suggested it and i will NEVER, EVER go back!! My first issue is that, since it was my first visit, i assumed that they would need a confirmation of my vet records.. like any groomer -- terrible or otherwise -- and when i brought it up, they were like, no.. which is ridiculous to me... i wonder how many dogs they're grooming w/out proper vaccinations?! Petsmart won't even clip nails without shot records and i'd rate them the worst next to this place -- hopefully for their sake no dogs get bitten, sick, w/out requiring shots: i can't see how they couldn't be held liable! and that's not even the worst of it -- Firstly, it took them 5 hours because "we had 20 dogs and 6 cats to do today".. well, what are the chances they really cared and took their time with my doggies? they didn't by the looks of them when i picked them up and second, ever heard of being booked so that each dog/cat can get the proper time, attention and care?! On top of that, after 5 hours, I had to send my one dog back to get fully shaved because the groomer only 1/2 listen to what i said when i dropped him off, and of course, it was my fault that i wasn't clear enough. Perhaps if she wasn't juggling 4 other dogs during my drop off, and spent more then 2 min of partial attention to do a proper consultation, she would have heard the entire cut directions. Not to mention, he came back with poop on his butt.. twice and then -- my other dog was returned to my care with a huge chunk of skin missing out of her nose.. gushing blood!! WTF!? It wasn't bleeding when she came out because it had partially scabbed, and I asked what was on her nose, and the groomer ignored me completely.. so i took a closer look when i got home since i couldn't' settle my pup there. She wanted to get outta that place with the same distaste as I will never be going back. it's taken me an hour and 1/2 and her little nose is still bleeding. Not to mention her hair wasn't so much as touched... she looked exactly the same! I called the very next day and talked to the owner, who said she'd "investigate" what happened and call me back... i waited 5 days and she never returned my call so i went there in person to get answers. Come to find out, the owner IS the woman who groomed my dogs and she was less the concerned. The only thing she apologized for was her inability to give me a refund for the services the DIDN'T provide to my dog and she "certainly wasn't going to give a refund for a little scratch.. things happen". This woman is a joke, and shouldn't be in business. She'll be wiping that condescending smile off her face when she has to account for her actions to the better business bureau because i absolutely filed a complaint and will be filing in small claims court. THEY'RE A 0 OUT OF 10... DISGUSTED WITH THEIR SERVICE AND CARE. NEEEEVER AGAIN.. DON'T WASTE YOUR TIME, MONEY OR INFLICT THIER CARELESSNESS ON YOUR BELOVED PET!